Terms & Conditions

This website is operated by Contemporary Bibi Ltd, trading as BIBI London Couture, a company registered in England and Wales under number 14583449, registered office 7 Northfield Road, London, England, E6 2AJ, boutique at 57 Nags Head Lane, Brentwood, England, CM14 5NL, United Kingdom. You can reach us at orders@bibilondon.com, on +44 (0)7931 999111, or on WhatsApp at +44 7931 999111.

These terms apply to every order you place with us through this website. Please read them before ordering. By placing an order you accept them. Nothing in these terms reduces your legal rights as a consumer.

We do not complete the payment when you place an order — but we do hold the money. That distinction is the heart of how we sell, and it is worth understanding before you order, because you will see the amount leave your available balance.

• When you place an order, your card is authorised for the order total. That places a hold on the funds: your bank will show it as pending and your available balance will drop by that amount. The money has not reached us and the payment is not complete, but you should expect to see it held.
• A consultant then contacts you, normally within 24 hours, to confirm the pieces, discuss sizing or measurements, and answer your questions.
• Only after that call, and only once the order is confirmed, do we take the payment.
• If you decide not to go ahead on the call, we release the hold and you pay nothing. Your bank returns the held amount to your available balance, usually within a few working days.

A card authorisation is not a charge, but your bank may show it as pending and it may reduce your available balance until it is either taken or released. If we release a hold, your bank may take a few working days to remove it from your statement. That timing is set by your bank, not by us.

A card authorisation expires after approximately seven days. If we have not been able to reach you and confirm your order in that time, the hold will lapse and we will contact you to arrange payment again.

Placing an order is an offer to buy. It does not create a contract by itself, and neither does the email acknowledging that we have received it.

A contract comes into existence only when a consultant confirms your order following the consultation call and we take payment. Until that moment we may decline your order — for example if a piece is no longer obtainable from the designer, if we cannot make your event date, if a price was listed in error, or if we cannot verify the payment. If we decline, we release the hold and charge you nothing.

Almost everything we sell is made to order. Your piece does not exist when you order it: the atelier begins work after your consultation, and makes it to the measurements and specification agreed with you on that call.

This has consequences you should understand before ordering:

• Production takes time. We will give you a realistic completion window on the consultation call, based on the designer and the piece, and we will tell you honestly if we cannot meet your event date.
• Because the garment is made to your own specifications, your right to cancel is limited once production has begun. This is explained in full in our Returns & Cancellations policy.
• These are handmade garments. Embroidery placement, beadwork and the exact shade of a dye lot vary between pieces. Photographs are taken under studio lighting and colours may appear differently on your screen. Reasonable variation of this kind is a characteristic of the work, not a fault.

The price shown is the price you pay — we are not VAT registered, so no tax is added to it. Delivery is shown separately in your basket and is added to your total before your card is authorised, so the amount held is the full amount you will pay.

Our prices are set in Indian Rupees and converted for display into the currency shown in your basket, using a rate we take from published European Central Bank market data. The rate applied to your order is fixed at the moment you place it and is recorded against your order, so the amount you owe cannot change afterwards even if rates move.

Your card issuer may apply its own conversion or a foreign transaction fee if you pay in a currency other than that of your account. That is a matter between you and your bank.

We take care with pricing, but if a piece is listed at an obviously incorrect price we are not obliged to sell at that price. We will tell you before taking any payment and you may confirm at the correct price or cancel.

Delivery is complimentary within the United Kingdom and charged at a flat £99 to every other destination we ship to, per order rather than per piece. Full details, including timescales and customs charges, are in our Delivery policy.

Goods become your responsibility when they are delivered to the address you gave us. Ownership passes to you once we have received payment in full.

You may order as a guest or create an account. If you create one, keep your password confidential and tell us promptly if you believe someone else has used it. You are responsible for what happens under your account until you tell us.

If you share a wishlist board using a share link, anyone who has that link can view the board and leave a comment on it. Only share it with people you intend to see it. You can stop sharing a board at any time from your account.

The photographs, designs, text and layout on this site belong to us or to the designers we represent, and are protected by copyright and trade mark law. You may look at the site and print or download pages for your own personal use. You may not copy our imagery or product descriptions for commercial purposes, reproduce a designer's work, or scrape the catalogue, without our written permission.

You must not misuse the site — for example by attempting to gain unauthorised access to it, introducing malicious code, or placing fraudulent orders.

If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or failing to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable.

We never exclude or limit our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for any breach of your legal rights in relation to the goods, or for anything else the law does not permit us to exclude.

We supply goods for domestic and private use. If you use them for any commercial purpose we have no liability to you for loss of profit, loss of business, business interruption or loss of business opportunity.

We are not responsible for delays outside our control, such as extreme weather, carrier failure, industrial action or the disruption of a supplier's operations. If such a delay occurs we will contact you as soon as we can and you may cancel the affected order and receive a refund of anything you have paid for goods not delivered.

If something has gone wrong, please tell us first — email orders@bibilondon.com or call +44 (0)7931 999111 and we will try to resolve it. We aim to acknowledge a complaint within 3 working days and to resolve it within 28 days.

These terms are governed by the law of England and Wales, and disputes may be brought in the courts of England and Wales. If you live in Scotland or Northern Ireland you may also bring proceedings in your own country's courts.